Challenge

The goal of Kolding Misbrugsorganisation (Substance Abuse Organisation) in Kolding Municipality is to develop drug abuse therapies that focus closely on the client. Kolding Municipality contacted Flying October to enlist their help to involve clients and employees in making therapy more successful and creating better cohesion between the healthcare and social elements in therapy programmes.

 

Process

As the substance abuse user group is diverse, Flying October sought to achieve a deeper understanding of what life is really like for the client. It was a process designed to encourage active participation, which comprised of interviews with relatives and stakeholders involved with clients, discussions in client groups and attendance of workshops by employees in the abuse organisation. We gained insights into the different dimensions of therapy, the clients' needs and how clients see therapy programmes.

 

Results

With new and valuable insights at our disposal, Flying October developed a holistic solution, comprised of a series of initiatives, opportunities and tools. Our holistic solution functions as both the strategic basis and a source of inspiration for future development of substance abuse therapy programmes in Kolding Municipality.

 

The "Mangfoldigheden" (Diversity) tool is used not only to plan therapy programmes, but also in interviews with the client. Clients are enthusiastic about the tool, which creates an overview and makes them feel that they are welcome and respected. Employees value the tool as an aid to writing case records more efficiently. They use the tool to structure dialogues and encourage resourceful clients to help themselves.

 

Together, this project and Flying October's unique approach and competencies within user-driven innovation and design thinking has fostered several new service and welfare design projects and attracted interest from scientific institutions.