Kolding Municipality contacted Flying October to enlist their help to involve clients and employees in making therapy more successful and creating better cohesion between the healthcare and social elements in therapy programmes.
CASE / EMPOWERING DRUG ABUSE THERAPY
Design thinking, anthropology,
user-driven innovation, service strategy, concept development, prototyping, welfare design, service design.
The goal of the abuse organisation in Kolding Municipality is to develop drug abuse therapy with focus squarely on the client. Kolding Municipality contacted Flying October to enlist their help to involve clients and employees in making therapy more successful and creating better cohesion between the healthcare and social elements in therapy programmes.
As the drug abuse user group is diverse, Flying October sought to achieve a deeper understanding of what life is really like for the client. In a process designed to encourage active participation, which comprised interviews with relatives and professional players involved with clients, discussions in client groups and workshops attended by employees in the abuse organisation, we gained insight into the dimensions of therapy, clients' needs and how clients see therapy programmes.
With new and valuable insight at our disposal, Flying October developed a holistic solution, comprised of a series of initiatives, spaces of opportunity and tools. Our holistic solution functions as both the strategic basis and a source of inspiration for future development of abuse therapy programmes in Kolding Municipality.
The "Mangfoldigheden" (Diversity) tool is used not only to plan therapy programmes, but also in interviews with the client. Clients are enthusiastic about the tool, which creates an overview and makes them feel that they are welcome and respected. Employees value the tool as an aid to writing case records more efficiently. They use the tool to structure dialogues and encourage resourceful clients to help themselves.
Together, this project and Flying October's unique approach and competences within user-driven innovation and design thinking have fostered several new service and welfare design projects and attracted interest from scientific institutions.